Student Tech Support
We are working on implementing a help request system where students and parents/guardians can request help for technology-related issues. For now, we are asking our families to use one of the two following avenues if support is needed:
- Please contact the student's teacher directly for issues like login problems or technical issues related to assignments and instructional programs used by students. Teachers are able to reset student passwords, and are the best equipped to answer questions about the instructional programs they use with their students. If it's an issue the teacher is unable to solve they will escalate it to the Instructional Technology department.
- If it is a physical problem with the student Chromebook or hotspot, such as damage or charging issues, you can call our repair hotline at (951) 926-2891. We will make an appointment to meet with a technician at our District Office.
Please do not come to the District Office or your student's school unannounced to obtain technical help. In order to comply with health and safety protocols, and to make sure a technician is actually present to assist you, you must make an appointment.
Here are some things you can try to fix a student device prior to calling for support. These tasks are the same things we would run you through over the phone, and fix many common issues that aren't caused by physical damage or defective hardware.
- Restart the device. If it is not responding, try holding down the power button for 15 seconds. This should force it to turn off, and then you can turn it back on.
- Check that your Internet connection is working correctly. Make sure the device is connected to WiFi, and that other devices in your home (such as a mobile phone) are able to browse the Internet when connected to the same WiFi. If the Internet is not working for other devices in the home then you will need to contact your Internet Service Provider (Frontier, Spectrum, etc).
- Is the device charged? If not, you may need to plug it in. If the battery has depleted too much you may need to plug the device in for 10 minutes before it will even turn on.
- Reset your browser settings. This fixes many "weird" issues you may be experiencing with Google Meet, i-Ready, etc.
QR Badge Logins for TK-1st Grade:
If your student is in TK-1st Grade and the Chromebook is enabled for login with a QR badge, you should ALWAYS use that to login. You must always click Add User at the bottom to get the option to login with the badge. Once you have logged in with a badge you will not be able to login with a password anymore unless you remove the student account off the Chromebook and login fresh. The teacher can provide you with the badge if you do not have one, or a replacement if it is lost or damaged.