How To Get Help

  • There are two primary methods available to get some assistance:

    The method you choose will depend on the situation. The two methods are described below.

Submitting Help Requests

  • If you need any kind of technology support, including Illuminate, please email In the subject line of your email, enter a brief description of the problem, along with your school's name and your room number. In the message body, enter additional details of the problem. This will immediately create a work ticket for your request so we can prioritize and respond to your issue efficiently. You do not need to address individual Technology staff members on the email - when you send it to we will all have access to your ticket.
    When your ticket is created you will get an email notification, and you will receive additional email updates as work on your issue progresses. If you need to follow up, check status, add additional information, etc just reply to one of the notification emails. That keeps all the information together on the ticket which helps us immensely. Please do not send another fresh email for the same issue - this just creates duplicate tickets in the system and slows down response time.

    You may also call the Helpdesk at 951-926-9244, x1140

Meet With a Coach

  • Instructional Coaches are in place to collaborate with teachers one-on-one and in small groups. Instructional Coaches are tasked with assisting teachers to build capacity in the art of designing and delivering learning experiences. Assistance can take on many forms: Co-planning a lesson, co-teaching a lesson, model teaching of a lesson, observing pedagogy to provide feedback and support, and meeting to discuss assessment data and next steps for instruction. This is by all means not an exhaustive list.

    This article, titled "Classroom coaches critical as teachers shift to Common Core", goes deeper in explaining why cutting-edge school districts (like Romoland) employ instructional coaches. It should give you additional ideas about the types of support and services you can ask for and receive from our coaches.

    Coaches use Google Calendar appointments to set times to meet. To make an appointment, do the following:

    1. Click the calendar link next to the coach's name.
    2. Select an available time slot (silver boxes). If your desired time overlaps with two appointment boxes, create two appointments that will encompass the entire time you'd like to meet. You will have to create one appointment at a time.
    3. Enter your school and room number in the "Where" box.
    4. Enter a description of your request, i.e. the focus of the meeting, in the "Description" box.
    5. Click the "Save" button

    The appointment will be automatically added to both your calendar and the coach's calendar. You can submit as many requests as needed. Calendar links are listed below.

    Coach Specialty Area Appointment Calendar Link
    Pat Denton Literacy/Struggling Readers
    Isabel Soliz ELD/ELD Pedagogy