How To Get Support

  • There are two primary methods available to get some assistance:

    The method you choose will depend on the situation. The two methods are described below.

Submitting Help Requests

    Staff: If you need any kind of technology support, including Aeries, please visit to create a help ticket. This will immediately create a case for your request so we can prioritize and respond to your issue efficiently.
    When your ticket is created you will get an email notification, and you will receive additional email updates as work on your issue progresses. If you need to follow up, check status, add additional information, etc you can reply to those emails or reply within Incident IQ. That keeps all the information together on the ticket which helps us immensely. Please do not create an additional case for the same issue - this just creates duplicate tickets in the system and slows down response time.